Like Basil, your mattress is just one ingredient in the recipe for awesome sleep (albeit in our opinion the most important ingredient).

In order for your Basil Mattress to shine there are a few important things it needs:

• A proper foundation is needed for support. Without this support, your Basil mattress will not perform properly and it will jeopardize the longevity of your mattress. Your mattress has a ten year warranty; however, if your mattress is not placed on proper support, it will void the warranty claim.

• A frame should have middle support with a middle support leg along with a box spring or stated foundation box.

• A platform frame with a middle support and middle support leg with slats that are no more than three inches apart. Check out our recommended foundation options for your Basil Mattress.

We recommend you rotate your mattress from head to foot three times a year. Think about it like rotating tires. In time different areas of the bed experience more wear than others. By rotating it keeps your bed wearing more evenly and prolongs the overall life of your mattress. 

We also recommend protection for your mattress. A mattress protector or a mattress pad. Human oils and sweat can harm the foams and materials in the mattress, as can spills or accidents. Protecting your mattress with a mattress protector will protect the bed and allow it to perform at its best and last longer. The mattress has a ten year warranty and 100-day money-back guarantee. However, if your mattress has any stains, it will void both the warranty and the money-back guarantee. Check out our mattress protectors.

Like a great recipe, there is always that ingredient that can either make or break that perfect dish. For mattresses, pillows are that ingredient. Sometimes when changing mattresses, you may need to change your pillow as well. The way the bed contours to your body and supports your shoulders and neck can change the type and height of the pillow that will work best with your particular shoulder depth and type of sleeper you are. You would be surprised how a side sleeper and back sleeper may have completely different needs from their pillow. Check out our recommended pillows.

Additional Care Instructions

The only surprise we want you to have when receiving your mattress is that it exceeded your expectations.

Here are some pro tips so you know exactly what to expect.

• You may be surprised to learn that your mattress will come roll packed and in a box. You might find yourself wondering: 'How do you fit such a fancy mattress into a box?' Our manufacturer has an amazing machine that can roll pack the densest foams and strongest coils, which allows us to ship directly to your home and across the country. After receiving the mattress, remove from the box, place the roll-packed mattress onto a proper foundation, cut open the plastic (using care to avoid cutting the mattress fabric). Your mattress will begin to pop out of the plastic and will be ready to be slept on within an hour or two. Sometimes, you might need to stretch the corners out, but that's it; it's that easy.

• Your mattress will feel firmer at first than what it will feel once it’s broken in. We strive to use the highest density foams and the strongest most resilient coils. Because of this it takes some time for these foams and coils to gain their responsiveness. It can take a few weeks to a month for your mattress to reach its full break in. So if it feels a little firmer than you imagined at first  this is normal you will be having the sleep you dreamed of in no time. Pro tip (walking on your bed with your socks a couple minutes for a couple of nights can expedite this process. 

• Your new mattress may retain some odors from the manufacturing and packaging process. Think new car, new couch, new carpet. This is normal and is not harmful. To call it 'off-gassing' would be incorrect, since that term implies the emission of VOCs. In fact, our mattresses use products that are either all-natural or Certi-Pur, meaning they are tested to ensure they are free of VOCs and other potentially harmful emissions.

If you have any other questions or concerns please reach out to us at info@sleepbasil.com

Your 100-day comfort exchange:

At Sleep Basil we believe in our product and stand by delivering an amazing night of sleep. That is why we offer a 100 day satisfaction guarantee. We ask that you keep your mattress for at least 30 days as there is a break in period for your mattress as well as an adjustment your body has to go through when changing mattresses and putting your spine in better alignment. If after 30 days and before 90 days you’re not happy with your purchase, we ask you provide us three things and we will give you a full refund. 

• Contact our customer service and let them know you’re unhappy with your purchase 

• Send pictures showing your mattress does not have any stains and is on a foundation providing proper support for the mattress

• Lastly send us a receipt showing you have donated the mattress to one of our recommended entities. 

• To start a warranty claim, please contact us. If your claim is accepted, we’ll be in touch about the process.
  You can always contact us or use our chat feature!
  

Refunds are not issued for Sleep Basil partners. Please contact us about warranty options via our manufacturer. You can read additional warranty information here.

Be sure to register your mattress purchase here.