Refund policy

Your 100-day comfort exchange:

At Sleep Basil we believe in our product and stand by delivering an amazing night of sleep. That is why we offer a 120 day satisfaction guarantee. We ask that you keep your mattress for at least 30 days as there is a break in period for your mattress as well as an adjustment your body has to go through when changing mattresses and putting your spine in better alignment. If after 30 days and before 120 days you’re not happy with your purchase, we ask you provide us three things and we will give you a full refund. 

1. Contact our customer service and let them know you’re unhappy with your purchase 
2. Send pictures showing your mattress does not have any stains and is on a foundation providing proper support for the mattress
3. Lastly send us a receipt showing you have donated the mattress to one of our recommended entities. 
4. To start a warranty claim, please contact us.
   If your claim is accepted, we’ll be in touch about the process.
   You can always contact us for any product questions or review our FAQ.
   

Refunds are not issued for Sleep Basil partners. Please contact us about warranty options via our manufacturer.