Congratulations on the purchase of your new Basil Mattress! The investment you’ve made in your health begins tonight, with a comfortable night’s sleep on a supportive mattress. All Basil mattresses and foundations are made with the finest quality materials available. Customer satisfaction is our goal, and we backed that statement with our Manufacturer’s Limited Warranty. Any lawsuit or breach of this limited warranty shall be commenced, if at all, within one (1) year of the date that the claim accrues. 

WHAT IS COVERED

Mattress: Body impressions greater than 1-1/2” only if the mattress has been continuously supported by a  matching foundation with an appropriate frame. The frame should include a rigid center  support for queen and king sets. A rigid center support is equal to a support that extends from the frame to the  ground. 

Coils or wires that are loose, broken, or protruding through the mattress fabric. 

Foundation: Splitting of the wood frame, defective, loose, or bent beams. 

WHAT IS NOT COVERED

• Damage to the mattress fabric due to soiling, stains, bodily fluids or burns is considered unsanitary and will  void your warranty. 
• Impressions less than that of 1-1/2”. This is normal and represents the conforming of the surface to the shape  of a sleeper; much like the insoles of a quality pair of shoes. 
• Clearance bedding or “as is” bedding or floor models. 
• Transportation costs to and from the factory for repair or replacement is the responsibility of the consumer.
• Damage of the perimeter border rods caused by bending or incorrectly moving sleep set.
• Normal wear and tear to the mattress ticking. 
• When product failure is due to causes other than defective workmanship or material.
• Comfort level/preference or firmness. 
• Over all bed height. 
• Damage to mattress due to incorrect, old or mismatched foundation. 
• If this product is used for commercial purposes, unless specifically designed and built for commercial use.
• Corner guards. 
• Sheet fit. 
• Any queen or king-size mattress set that is used on a frame or bed rails without proper center support and  has legs that touch the floor. 
• Product damage due to misuse or neglect. 
• Damages resulting from the failure to observe the instructions under the heading "Care Instructions".

If a defect appears during the limited warranty period, we will (at our sole discretion) repair or replace the  defective product with charges for service or parts calculated as provided in the Limited Warranty Schedule, provided the product is delivered, at the customer’s expense, to Heritage Sleep Concepts with proof of purchase, a description of the defect and the Law Label intact. If identical  materials or an identical mattress is not available, we reserve the right to substitute materials of equal or higher quality as necessary. We reserve the right to refuse this limited warranty service for mattress and/or foundations found to be in an unsanitary condition. The Products are warranted for the original owner from the date of purchase. Should the Products need to be repaired or replaced at some point during the warranty  coverage, coverage is not renewed or extended, rather, the expiration date for this limited warranty coverage is  measured from the original date of purchase. 

THIS LIMITED WARRANTY SHALL BE EXCLUSIVE AND SHALL SUPERSEDE ANY OTHER  WARRANTIES, WRITTEN OR ORAL, THAT ARE ASSOCIATED WITH THIS PRODUCT. OTHER THAN THE  LIMITED WARRANTY SET FORTH ON THIS PAGE, SLEEP BASIL EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED  WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO  THE USE OR PERFORMANCE OF THIS PRODUCT. IN THE EVENT THAT APPLICABLE STATE LAW  PROHIBITS THE EXCLUSION OF IMPLIED WARRANTIES, THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A  PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THE APPLICABLE PERIOD OF DURATION OF  THIS LIMITED WARRANTY, DESCRIBED ON THE PREVIOUS PAGE. Some states do not allow limitations  on how long an implied warranty lasts, or the exclusion of implied warranties, so this limitation may not apply to  you. 

THE CUSTOMER’S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY  IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR  OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN TO REPAIR OR REPLACEMENT AT OUR SOLE  OPTION. IN ANY EVENT, SLEEP BASIL SHALL NOT BE LIABLE FOR SPECIAL,  INCIDENTAL AND CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE  THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations  may not apply to you. This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.